Hi Søren, You wrote: >> I have a hp printer and scanner in one box. The printer supports Mac, >> so I assume the scanner also is supported. I can't find my scanner in >> Readiris. I'll try to search for a driver...
I meant to post the remarks below to this list, too. but I had to paste this in. There are two possible solutions outlined, if you read on. One is to find the old drivers and use the checkbox for "Open Using Rosetta" on the Get Info pane (just after the label colors entry in that window). The other is to get new drivers and get around an installer bug. HTH. I've pasted in the post below, which is really to both you and to Gordon. Cheers, Esther Hi Gordon, On May 05, 2008, at 08:48AM, Gordon Smith wrote: >Hi all. OK, maybe I'm going gaga or something, but I can't remember >for the life of me, and I don't see a button to configure this >either. So, in Read Iris Pro, how do you configure your scanner? >Come to that, is there anywhere in Mac OS where you can actually tell >if there is a scanner installed? I have a feeling that the HP drivers >which were installed with Leopard may not be sufficient. I'm posting this to the MacVisionaries list, too, since Søren has just reported the same problem but for a combined printer/scanner. On May 05, 2008, at 06:11AM, Søren Jensen wrote: >I can't find acquire from the menu. When I press command o, it opens a >"open dialog", where I can choose to open a file. >I'll check hps website for informations about a driver for my scanner. >I'll write back if I don't find anything. >> I have a hp printer and scanner in one box. The printer supports Mac, >> so I assume the scanner also is supported. I can't find my scanner in >> Readiris. I'll try to search for a driver... Is this a separate scanner or the scanner from an All-In-One printer? The device should show up in the Hardware information under the System Profiler. Just search for this in Spotlight and launch it, or else you can get to your System Profiler with VO-keys+m then arrow down to choose "About This Mac". VO-keys right arrow to the "More Info" button and press it (VO-keys+space). In the System Profiler window VO-keys right arrow to the Outline, interact, and choose "Hardware", which should be the first item. Expand the folder (VO-keys+backslash) if needed and arrow down to USB. Stop interacting with the outline and tab to the USB Device tree window and interact. There should be an entry for the scanner (or printer) under the USB High-Speed Bus. If this is an all-in-one printer that you've been using for printing you won't get any newer information about the device as a scanner. If this is a scanner you'll get the model that is recognized. If you stop interacting and tab to the text window you'll get the detailed information on the device model, manufacturer, it's serial number, and software version. HP has been distributing printer drivers with the Leopard updates, but if you have an older model scanner you may need to download new drivers. There appear to be two types of general fixes for scanners that worked before under Tiger and now do not under Leopard: 1) Run this with the old drivers under Rosetta. a) Locate the "HP Scan" application file with Finder or Spotlight b) Select it and use Get Info (Command+I) c) Find the checkbox for "Open Using Rosetta" and check it d) Close the Get Info window (Command+w) 2) Get new drivers from the HP support site, but try the following fix to get around the install lockup: a) Go to http://welcome.hp.com/country/us/en/support.html Use item chooser menu to look for "Support for your products" then VO-keys down arrow to "for product" then VO-keys right arrow, type in the model and return b) Find your updated/current drivers and download c) Follow these Apple Discussion Forum Instructions: 1. Mount the disk image containing the HP scanner software. 2. Control-click to "show package contents." 3. Navigate within the package to a folder called "sub installers." There will be a series of installation apps in there, all of which work in Leopard. Run those, one at a time, and then you should be set. (The control-click should work if you have your mouse cursor tracking VoiceOver cursor, or if you route your mouse cursor to your VoiceOver cursor. You might also be able to just use the contextual menu command instead of control-click (i.e. VO-keys shift m), but I sometimes find I need to actually control-click by holding down the control key and clicking with my trackpad button -- or a mouse -- when positioned on the selected item. Here that item is the .dmg file for the HP scanner software.) These instructions also appear to work for All-In-One printer scanner drivers according to the forum posts. Here is a link to a post on option 2), the way to install new drivers: http://discussions.apple.com/thread.jspa?messageID=5791616 For the Apple forums, I navigate in group mode. I usually use item chooser to search for "Posted", then VO-keys down arrow to read the posts in groups. The linked post was titled: Installing HP Scanjet Drivers for the 2400, 3670, 3690, & 3970 on 10.5. It has a link to a more extensive set of Apple Discussion forum posts on getting scanning working under Leopard for many other scanners. The key seems to be using "Show Package Contents" and then opening the Contents folder, MacOs folder, and subinstallers folder to find the driver or drivers that are needed. Hope this helps. Apparently not every scanner is solved by the two solutions given above, but a good many are covered. I can't verify since I don't have an HP Scanner. Cheers, Esther
