hey all;
I just got this e-mail and am talking with him in regards to problems
accessing the stor parts like my account and such with itunes and vo,
however figured you might want to read this.
thanks
Hello Micheal,
I understand that you purchased an explicit song from the iTunes store
and it was "clean". I apologize for any inconvenience this may have
caused you. My name is Ingrid and I would be more than happy to assist
you today.
I have submitted this item for investigation. Apple takes the quality
of the items offered on the iTunes Store seriously and will
investigate the issue with this item, but I can't say when or if the
issue will be resolved. Please try again in a few weeks.
I have also issued a replacement song credit to your account "[EMAIL PROTECTED]
", which you can use to buy the individual song of your choice from
the iTunes Store.
When you sign in to the iTunes Store with this account, the song
credit will appear by your account name in the upper-right corner of
the iTunes Store window. The next time you buy an individual song from
the iTunes Store, the credit will be used to pay for the purchase.
Please note that song credits are not able to be used for purchasing
songs that are listed as Album Only.
If you don't see the credit, refresh your account information by
signing out and back in to the iTunes Store:
1) Open iTunes.
2) Go to the iTunes Store.
3) From the Store menu, select Sign Out.
4) From the Store menu, select Sign In. Enter your account name and
password and click Sign In.
Your song credit should now appear next to your account name.
Please note:To ensure that all artists are treated fairly, Apple's
policy is not to censor artist content that may be deemed offensive,
indecent, or objectionable. The possibility that customers may
encounter such content is addressed in the "Objectionable Material"
section of the iTunes Store Terms of Service, available by clicking
the "Terms of Service" link at the bottom of the iTunes Store window
in iTunes.
Therefore content on the iTunes Store is not censored by iTunes
itself, but individually by the artist.
I am confident that I have addressed all of your concerns. If you
require further clarification please feel free to contact me. Michael,
have a wonderful day!
Sincerely,
Ingrid
iTunes Store Customer Support
Please Note: I work M-F, 9-5PM ET
Thank-you for allowing me the opportunity to assist you. You may
receive an AppleCare survey email; any feedback you provide would be
greatly appreciated.
Customer First Name : Michael
Customer Last Name : Babcock
email : [EMAIL PROTECTED]
Web Order # : MGJFVK8H06
Support Subject : This song was labeled incorrectly
Sub Issue : Incorrect Label
Comments : iTunes Account Name: [EMAIL PROTECTED]
Platform : iTunes/7.5 (Macintosh; U; Intel Mac OS X 10.5.1)
Item Name : Sittin’ At a Bar
Comments:
This song was labled explicit however is clearly edited.
