Steve Kopischke wrote:
> I believe this happens because the network of individuals has little in
> the way of recognition
Can you think of any idea to improve the ammount of recognition volunteers
get?
Let's forget about details like feasibility and practicality. Let's just
brainstorm some ideas for a moment.
Let's see... maybe if we had a way to get users ("customers") to rate the
help they got in terms of knowledge, helpfullness and friendliness. And we
had hall of fame for the top support people on the list.
At OOoAuthors we have a simple, but good, recognition system. Each chapter
has a list of contributors. And the "lead" contributor for the chapter is
listed on another line as the maintainer. The maintainer also gets final
say on what goes into the chapter. So they can be dictators of their own
little realm. :) We've also experimented with a news box, where we
announce when a chapter gets published. We don't do that much anymore, but
are rather sticking to email-based announcements.
Okay, these things can't be directly applied to the users list. But it
might be food for thought.
Here's another thought (again, reality aside):
Have several support lists, for several categories. For example:
installation, writer, calc, draw, impress, base and other.
Each volunteer subscribes to the lists he feels he can help in. Now, if we
just manage to get emails properly directed to the right list, we will
reduce the volume each person has to deal with, and increase the list
relevance. So how do we distribute emails like that?
We can use a web-based support form. The 'customer' selects a component
from a list and types in his email and the support question. Then a
program would email the appropriate list, CC the user, and add the user's
email to the 'Reply-To' field.
Okay, this doesn't address the "recognition" part. But it would address
the volume problem. It could also, potentially, improve the over-all
atmosphere of the list, by making the contents more relevant.
Cheers,
--
Daniel Carrera | I don't want it perfect,
Join OOoAuthors today! | I want it Tuesday.
http://oooauthors.org |
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