On 12 Apr 2005 at 17:14, Cor Nouws wrote: > Diane Mackay wrote: > > > Hi, > > > > I am writing to point out some of a recent users list thread and to > > open the discussion here. There has been a huge discussion ongoing > > for about three days > [snip] > > Hi Diane, > > I tend to skip long posts. > So it does not bother me in a sence that it is a waste of my time. > > Is it possible that someone (moderator or one of the regular/now and > than contributers) steps in quickly and friendly, if a thread tends to > blow up, with the clear suggestion to continue on the [discuss] or > [discuss-special :-)] > > I do contribute to the list. Sometimes once a week, sometimes four > times a day ... By sitting in the fence, I cannot change people's > behaviour nor word choise. (Though I might like to - I fully > understand your mail!) Neither can I do so by contributing ... > however, that does help people interested in OOo. Anyway it should do > - depending on the quality of my answers and suggestions ;-) > > Thanks for your remarks and questions. With you, I look foreward to > what others think and feel (pls see the original post). > > Kind regards, >
Does OO.o have a 'support' project? If not, it should have one. Its as important a part of a software product as is development, documentation, marketing, etc. With a support project we could have SPVs (support project volunteers) who volunteer themselves to answer problems and, because they would sign themselves as SPVs would carry a certain amount of authority. They would of course be expected, as project members, to follow accepted standards of conduct. I would also suggest a separate list ([EMAIL PROTECTED]) to handle the rookie users' problems, leaving users to discuss problems of a more technical nature. I think this might help with one big problem which seems to be 'I posted a question and got nnn replies, none of which answered my problem'. Anything that reduces the number of emails a new user that just needs advice on how to get started sees, will help enormously. Tony Pursell --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
