Peter Kupfer wrote: [...]
The problem is pervasive, but it will not go away if all the nice people stop
helping.
I'm beginning to agree with this. The more I think about this situation as it seems, and I think it's more widespread than just this one long thread that I have focused upon, the more I want to spend time to learn what the official
process is to unseat an unhealthy leader, to help make things better for more who are attempting to contribute. I'm pretty sure such a process exists, and I'm starting to think there may be good reason for it.
It sounds like you are talking about a coup, and I don't think that is necessary. I am not sure who you want to unseat, but I have a suspicion. Either way there are better options.
As a community, we have to learn to appreciate every member what they can offer, then look at what they detract. EVERY person on the users list is an asset. Some have more technical skill, others are better are transferring technical knowledge into customer service knowledge (Like the guy in Office Space, "I talk to the customers so the Engineers don't have to!"), and still others just have the time to respond more often.
The nice thing about OOo is that everyone here has chosen to be hear and chosen to help. No one is hear for a living (except Louis), no on is hear by court order (although that would be sweet community service), and no one is being held by gun point. So, there is something intrinsically that means people here want to help. Everyone helps differently. I think our best bet is to teach people about customer service like Jean teaches the authors about tech writing & editing.
I will be spending some of my spare time looking into this, and thinking about it. It's important to weigh all the good and bad in the big picture. Like for instance, is this maneuver one that will actually help? It might not. If not, what are other alternatives? One thing I need special help with from my own
perspective, is seeing the goodness in the situation. I'm sure it's there, and I am blinded by my personal biases.
Hopefully above has helped you see some goodness. We are a community ("It takes a family to raise an Office Suite." - Peter Kupfer) so, we need to work together.
I think once we begin removing well meaning individuals because we don't like their customer support techniques, we will start heading down a slippery slope bad place (sorry, not too eloquent there.)
Your story about McDonalds above is good. I think another thing we can do, and I have done once and may do more, is that we should (off-list) mention to users if their town is, in out opinion, out of line.
One day I saw a particular snide e-mail sent out and I back channeled the poster and said that I thought that perhaps he had offended the user. The whole situation went well.
-- Peter Kupfer -- Using OOo since 'OO4 [EMAIL PROTECTED]
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