Hi Jonathon, *
jonathon schrieb:
On Mon, Oct 5, 2009 at 07:25, Uwe Fischer wrote:
So what is wrong with the main documentation page at
http://wiki.services.openoffice.org/wiki/Documentation
Just like everything about the OOo project, it is hidden from those
who don't know that what they want exists.
Just like everything about the OOo project it can be improved by the
people knowing about it's back-drafts...
Everything you asked is there, and much more. And every user, including
yourself, can add to that information pool.
If, by "that information pool", you meant the aforementioned wiki,
what is the point of adding something to that, when the user for whom
it is written will not find it?
There are several ways to reach the wiki. If you know any better one,
please add it...
A user needs help on a certain topic and doesn't find the right answer
in the online help.
Is it too hard for him to imagine, that the "Support" entry in the
"Help" tab might be the place to click on?
If he does so, a page of the online help opens, titled "Getting
Support". The second phrase is: "You can find support on the
OpenOffice.org website at [link:]support.openoffice.org."
Just click on the link and you'll be able to find different ways of
support. I'd prefer free support, but others might think different.
So I click on the first link on that page "free community support", and
find myself on a table of possible ways to get support. If I prefer the
forum, I'll click on the relevant link, for written documentation I'm
linked to the documentation project homepage
http://documentation.openoffice.org.
Perhaps this might be a bit tricky for a new user, so an optimized
wording (including "FAQ", "Wiki" ...) could be helpful (BTW: The link to
Issue Tracker is too prominent here, IMHO), but if you look for help and
read "help guides", you might find the right link to click on.
Once at the documentation homepage you need a monitor with a larger
height than 600px, otherwise you'll have to scroll until you find the
first entry after the project's mission:
"Search Documentation" with a direct (google-)search inside the
documentation wiki and "Browse Documentation" linking to the
Documentation Wiki start page.
You can reach the Documentation Project start page on several ways (from
the main OOo page http://www.openoffice.org it's nearly the same as from
the online help) so "hidden" might not be the right word.
Of course it needs to read some phrases and to follow four links from
the application to reach the wiki. But as nobody can know the users
preferences in getting support, he has to do some decisions on his own.
Best regards
Bernhard
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