On 1/31/2010 1:01 PM, Harold Fuchs wrote:
I have noticed lately in the [email protected] list several questions
from unsubscribed users that people have answered but have failed to
include the questioner's address in the to: or cc: list so the answer
will almost certainly go unseen.
In the past I have "forwarding to unsubscribed user" but have been
slated for doing so.
I am not allowed to reply privately because, apparently, that makes me
look like some sort of "official representative" of OOo.
So, what to do?
The questions look, superficially, to have been answered so many folk
won't bother further. The needy newbies think the support for their
software is *&%$£, i.e. worth roughly what they paid for it. So OOo gets
a bad reputation among exactly those users we'd like to encourage.
If I answer myself I'll be accused of duplicating messages, adding
surplus traffic, taking someone else's credit etc. etc.
So, what to do?
I'm inclined to go back to "forwarding to unsubscribed user" and ignore
the consequences but ...
Advice, please.
Hello Harold,
It's been a while since we talked, all is going well I hope.
You and I have been rather intimate on this subject haven't we.
Sounds like you already know what you want to do, which is to ping the
OP via the list, yes?
Id say just do it then - and offer another suggestion to go with it.
You could use a standard response to point them to nabble (or other such
archiver) and let them know that the responses to their question will be
available via the archives web interface, then mentions the mailing list
needing a subscription (fact I would down play that ). I would help put
that response template together with you, if you like.
Then attach the template text to the bottom of the first response to
ther question on the list, the one you are going to bounce back to the
list with the OP CC'd.
The decision to take non subscribed posts was not in your hands - it
must have assumed someone would do this - and you have been doing it
quite regularly for a good while.
If it were me I would do this only the one time for an OP, to mitigate
the overload of mails on the list. But at this point, today, it's that
or nothing given that you have been asked not to do it off list.
(*unless* some automated response mechanism, similar to what TerryE
setup at the forums for non subscribed emails perhaps, has been stood up
that I haven't heard of and that might be cause I know there was
individual initiative going in that regards but no idea where that is it)
Anyway, that is my (current :>) ) .02 on the subject.
Best wishes,
Drew
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