On 12/02/13 11:52, Dave Liquorice wrote: > On Tue, 12 Feb 2013 11:00:51 +1100, Terry Fage wrote:
>> >> The forum could then be read only for ordinary users. > > Then ordinary users won't be able to tell the devs about bugs. IMHO the > current stock response to many problem reports in the forums of "Looks like > a bug, create a bug report in bugzilla" simply doesn't work. > > Bugzilla is not the most friendly bit of software, it's far too complex and > geeky for many and it requires you to create yet another login. All little > steps but little steps all add up to a big one and it's not long before the > person with the problem says to themselves "WTF, I can't be bothered. I've > told 'em in the forum anyway". Completely agree. Took me a LONG time before I ventured into bug tracker territory, and was bloody terrified when I did.... I don't think I am alone. > >> However would need someone to monitor it to change to solved when done. > > I see the "trouble shooter" role fitting here. They monitor the "Bugs" > forum, engages with the user (via the forum, a method they are used to and > comfortable with) to elicits any further information and raises the bug > report in bugzilla. Post a link to the bug report in the forum and encourage > the reporter to watch that bug for developments or further information > requests(*). When the bug comes to some form of resolution posts that back > into that forum thread. > As I have said, we need to accept that many people WILL do more, but need a hand and some positive encouragement. I have received lots of comments from people via email and IRC who have essentially said that they weren't that confident and scared of doing more. They just needed a leg up. >> This would appear to be a major change in the SME re its bug >> notification and actioning etc. > > I may not get on with bugzilla but I do see that it is a very powerful tool > and the only way to keep track of bugs in any sensible manner. Forums don't > even get off the starting block for this functionality. > > (*) Bugzilla already has the NEEDINFO status. Is it possible for an > automatic process to update the bug after say 10 days of that flag being set > thus triggering an email to the "troubleshooter group" that perhaps the info > request needs to be transferred to the relevant bugs forum thread. > Yup. Good 'out of the box' thinking - we have to try everything and see what sticks and works. Certainly recent efforts to encourage people has reaped dividends. We need to keep the pressure up. B. Rgds John _______________________________________________ Discussion about project organisation and overall direction To unsubscribe, e-mail [email protected] Searchable archive at http://lists.contribs.org/mailman/public/discussion/
