On 13-2-2013 12:06, Dave Liquorice wrote:
I'll agree with that but you don't know how many little, minor,
non-critical bugs are there that haven't been reported because the steps up
to report them in bugzilla are too big compared to the "bug"? I'll own up
and say there is one that niggles me and that has been niggling me for ages,
I've just reported it... B-)
Shame on you ;-p
A new user needs a lot of hand holding. There are five steps (if you can
find 'em...) from starting as new bugzilla user to getting to the new bug
entry screen.
True, but nothing unknown to other online registration IMHO like for
most off all of the forum software:
1. Go to bugs.contribs.org
2. Click on new account
3. Enter your e-mailaddress and hit submit
4. Confirm from your mailbox
5. Log in and click New
Which has loads of fields and drop down boxes, OK most aren't
required,(*) only 5 are but it's not all that obvious which are required
Come on, you already showed us they are marked with an asterisk (*)
which is a bit ancient, but still wide spread on internet forms, the
hint that fields marked like that is visible at the center top of the
form)...
I agree things can be improved, but spoon-feeding like you suggest now
IMHO is something else.
To help the novice, I think there could be some useful changes to the
bugzilla screens. How much control do we have over say text colour? Could
one have a "green trail" to follow that leads through the pages/steps of
filing a new bug, with the required field names also in green?
You can do guided bug submission but it requires template work and
maintenance, but an example is included in the default code base. It
does not work out of the box on contribs.org though.
More information is at the bottom of this page:
http://www.bugzilla.org/docs/tip/en/html/cust-templates.html
"An example of this is the mozilla.org guided bug submission form. The
code for this comes with the Bugzilla distribution as an example for you
to copy. It can be found in the files create-guided.html.tmpl and
comment-guided.html.tmpl. "
I appreciate that duplicate bugs are a PITA but on almost every page there
are "nag" reminders to search, read the instructions etc. This runs some
what counter to the begging "please file a bug" requests. B-)
Dups are only a minor PITA. In before mentioned custom form there is
even a section listing all-time-top 100 or hot in last 14 days.
Be useful to find out, I know that bugzilla can do time based notifications
of some sort as there have been automatic "there has been no progress in
this bug for 6 months, is it dead?" messages.
They are not automated IIRC but mass committed after a custom search.
Kind regards,
Jonathan
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