Hi David,

first off: thank you for voicing your opinion and starting this discussion.
Project governance decisions like this are often implicit or dictated by
tradition, so it's worth revisiting them occasionally!

On 19-09-26 16:42:25, David Vaz wrote:
>So if we would decide to close stalled tickets after some inactivity period 
>we could massively reduce the opened tickets list.

I'm strongly opposed to this move. In all Open Source projects I have ever
seen with this pattern, it was a frustrating experience for all involved:

As a user I'd report a bug, the developers would confirm it, and if they
didn't get round to fixing it, I'd receive a notification that the issue was
about to be closed unless I took action. So, every two months or so, I'd drop
a "the issue still persists" comment (annoying, really!) – or I'd be so
frustrated that I'd just not respond and see the issue closed.

As a user who found a bug, I'd have to go through a LOT of closed-but-valid
tickets to see if mine was a duplicate – these systems tend to have a lot more
duplicates, naturally, since many people don't go through this touble.

And as a developer, you get a notification every time somebody comments "issue
still persists" (often in increasingly clipped or frustrated messages), which
is not exactly what you want to wake up to either.

>Let us focus the efforts on the really active ones.

Or: Let us focus the efforts on the really valid ones. And if all the open
ones are valid, I see no advantage to closing them.

Best regards,
Tobias

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