Hello,

I belong to an organization potentially interested in signing up for the 
$150/mo professional corporate plan 
<https://fund.django-rest-framework.org/topics/funding/#corporate-plans>. 
 We are most interested in the details surrounding *priority support*.

>From your website:

Our professional and premium plans also include *priority support*. At any 
> time your engineers can escalate an issue or discussion group thread, and 
> we'll ensure it gets a guaranteed response within the next working day.


Does this mean there is a dedicated ticketing system for organizations who 
support DRF as a corporate sponsor?  Curious what criteria and methods you 
use to identify and escalate *priority support* issues.

Thanks in advance!

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