Hi Chad,

The ticketing system is fairly informal, just raise an issue on the issue 
tracker or a usage question on the discussion group.

If any of your engineers email me and request that it gets priority support 
then I'll make sure it's the very next thing that gets my attention.

We could implement something more formalised if needed, but this has worked 
well enough for our sponsors so far.

Hope that helps, let me know if you've any other queries!

  Tom

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