On 13/03/2021 06.22, Azharul Islam Somon wrote: > I have successfully run on my local matching. I start installing with > "|pip install django-helpdesk| " and followed rest of the step and from > https://django-helpdesk.readthedocs.io/en/0.2.x/install.html > <https://django-helpdesk.readthedocs.io/en/0.2.x/install.html> but there > is one error for " > > step 5 : Inside your |MEDIA_ROOT| folder, inside the |helpdesk| folder, > is a folder called |attachments|. Ensure your web server software can > write to this folder - something like this should do the trick: > > chown www-data:www-data attachments/ > chmod 700 attachments > > " > In my project there have no file name |attachments And i am getting > runtime permission error. I have added the error screenshot. > | > | > | > |Note: There is no file as name attachments for this reason i am not > able to give permission. > | >
It looks like you have configured your MEDIA_ROOT to point to STATIC_ROOT or something like that. Either in your own Django application or in the configuration of django-helpdesk. STATIC_ROOT is not supposed to be writable, so that's why you get the error. Ensure that you have configured your MEDIA_ROOT correctly and that should most likely fix the issue. Kind regards, Kasper Laudrup -- You received this message because you are subscribed to the Google Groups "Django users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/django-users/6ff400db-2c0a-e27a-0917-a167db417122%40stacktrace.dk.
