Thank you for your reply. I have set up my MEDIA_ROOT as like : MEDIA_ROOT = os.path.join(BASE_DIR,'/static/images')
What should I change, please? On Sat, Mar 13, 2021 at 4:20 PM Kasper Laudrup <[email protected]> wrote: > On 13/03/2021 06.22, Azharul Islam Somon wrote: > > I have successfully run on my local matching. I start installing with > > "|pip install django-helpdesk| " and followed rest of the step and from > > https://django-helpdesk.readthedocs.io/en/0.2.x/install.html > > <https://django-helpdesk.readthedocs.io/en/0.2.x/install.html> but there > > is one error for " > > > > step 5 : Inside your |MEDIA_ROOT| folder, inside the |helpdesk| folder, > > is a folder called |attachments|. Ensure your web server software can > > write to this folder - something like this should do the trick: > > > > chown www-data:www-data attachments/ > > chmod 700 attachments > > > > " > > In my project there have no file name |attachments And i am getting > > runtime permission error. I have added the error screenshot. > > | > > | > > | > > |Note: There is no file as name attachments for this reason i am not > > able to give permission. > > | > > > > It looks like you have configured your MEDIA_ROOT to point to > STATIC_ROOT or something like that. Either in your own Django > application or in the configuration of django-helpdesk. > > STATIC_ROOT is not supposed to be writable, so that's why you get the > error. > > Ensure that you have configured your MEDIA_ROOT correctly and that > should most likely fix the issue. > > Kind regards, > > Kasper Laudrup > > -- > You received this message because you are subscribed to a topic in the > Google Groups "Django users" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/django-users/rO8c7AnsvWs/unsubscribe. > To unsubscribe from this group and all its topics, send an email to > [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/django-users/6ff400db-2c0a-e27a-0917-a167db417122%40stacktrace.dk > . > -- You received this message because you are subscribed to the Google Groups "Django users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/django-users/CAMME6GPr_a0gatqqKqVru9jZuBR_oBEh-Z6b1oYuvEZuHJ7gig%40mail.gmail.com.
