At 02:06 AM 5/1/01 +0200, you wrote:
>Hi Everyone,
>
>I recently changed the support for 4 statistics services we run to DNews.
>First of all I have to say I love it. What currently happens is that each
>service has it's own news group for feedback, help and suggestions. These
>are simple e-mail addresses e.g. [EMAIL PROTECTED]
>
>Now. These e-mail addresses are automatically checked by newsgroups such as
>statsnet.com.counted.feedback and the newsgroups are password protected. The
>cool thing is that in Agent for example you can set that each reply you do
>also goes to a special e-mail address. For the above group, each reply
>anyone of the support team makes goes to the sender (with reply to
>[EMAIL PROTECTED]) and [EMAIL PROTECTED] Therefor we have all the
>support e-mails anyone sends within the same group, ordered, threaded,
>everything. Cheapest and most efficient support system I have found yet.
>
>But there is one problem. [EMAIL PROTECTED] and all the other e-mail
>addresses are of course listed on the web sites. And hence, they are
>spammed. I could of course look into filtering the spam out before it even
>arrives but this is risky because we need to make sure that every support
>e-mail arrives, no matter how strangly it is formated.
>
>To remove the spam, up till now, I have to use something like tellnews,
>which is ok, but is kind of a painful process. Possibly I could just create
>files with the ids of the posts to remove, but this isn't the most
>imaginative system either.
>
>Now I wanted to ask all of you what you are doing to reduce/remove spam from
>your news groups.
>
>What I would love to have is a client that will let me remove the specific
>message within the client and have it automatically removed on the server
>too. Does something like this exist?
>
>Thanks for the info,
What we do is use a mailing list as well, and the mailing list requires
membership to
post to it, so spammers have to join to spam it and they usually don't
bother I'm not totally
sure if this would work in your situation but it might.
Anyway there are two ways of deleting spam fairly easily.
1) Use the web admin tool http://your.server:7119 this lets your
browse the group and
click on 'delete' to delete local items
2) Use tellnews delete_subject support.group.name "spammers subject"
ChrisP.
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