--- Begin Message ---
Greg
>From my understanding some of these companies assume that ALL our IP blocks
>are used for hosting and that traffic from them is from VPNs or is in some way
>illegitimate.
We have tried repeatedly to engage with the various companies, but a lot of
them don’t have a public contact for their network or security team, so our
clients end up having to deal with their first level customer service teams. In
the case of Disney+, for example, their CS team can resolve the issue on a per
IP basis, but that obviously does not scale. Netflix does seem to be responsive
thankfully, but others like Ticketmaster and All4 are a black box.
We honestly do not know what it is that they are looking for. In the
description field for our broadband IPs we try to make it clear that they’re
being used for broaband and not hosting:
inetnum: 185.97.236.0 - 185.97.236.255
netname: BLACKNIGHT-BROADBAND
descr: Broadband Customers
So we are trying to tweak what we can tweak ie. That which we control in the
hope that it has some impact.
Regards
Michele
--
Mr Michele Neylon
Blacknight Solutions
Hosting, Colocation & Domains
https://www.blacknight.com/
https://blacknight.blog/
Intl. +353 (0) 59 9183072
Direct Dial: +353 (0)59 9183090
Personal blog: https://michele.blog/
Some thoughts: https://ceo.hosting/
-------------------------------
Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty
Road,Graiguecullen,Carlow,R93 X265,Ireland Company No.: 370845
From: Greg Choules <[email protected]>
Date: Wednesday, 23 November 2022 at 13:35
To: Michele Neylon - Blacknight <[email protected]>
Cc: [email protected] <[email protected]>
Subject: Re: [dns-operations] PTR Records for Broadband Network?
[EXTERNAL EMAIL] Please use caution when opening attachments from unrecognised
sources.
Hi Michele.
Before changing anything, exactly what problem is it that Disney+ etc. are
having? Or better, what do they *expect* to see, if not what you have now?
I didn't think many people used PTR records.
Cheers, Greg
On Wed, 23 Nov 2022 at 12:50, Michele Neylon - Blacknight via dns-operations
<[email protected]<mailto:[email protected]>> wrote:
---------- Forwarded message ----------
From: Michele Neylon - Blacknight
<[email protected]<mailto:[email protected]>>
To: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Cc:
Bcc:
Date: Wed, 23 Nov 2022 12:44:46 +0000
Subject: PTR Records for Broadband Network?
All
Sorry if this is a little left of field, but I suspect that collectively the
people on this list can give us better advice than many.
Many many moons ago we setup the PTR records for our network using a template
that clearly flagged that the IPs were static and used for hosting.
The result was that the IP 185.97.239.13 would end up with a PTR record of
239-13.colo.sta.blacknight.ie<http://239-13.colo.sta.blacknight.ie>
Fast forward to 2022 and we now offer broadband to both businesses and
consumers, but unfortunately some streaming services and others are blocking
access. So our users have issues with Disney+, All4, Netflix and Ticketmaster
to name but a few examples. One of the issues appears to be the PTR records.
For clarity the IP blocks we use for broadband are NOT the same blocks that we
use for hosting.
We are therefore looking at tweaking the PTR records for the broadband net
blocks.
Would removing the “colo.sta” bit be enough?
Should we replace it with something else?
Thanks and regards
Michele
--
Mr Michele Neylon
Blacknight Solutions
Hosting, Colocation & Domains
https://www.blacknight.com/
https://blacknight.blog/
Intl. +353 (0) 59 9183072
Direct Dial: +353 (0)59 9183090
Personal blog: https://michele.blog/
Some thoughts: https://ceo.hosting/
-------------------------------
Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty
Road,Graiguecullen,Carlow,R93 X265,Ireland Company No.: 370845
---------- Forwarded message ----------
From: Michele Neylon - Blacknight via dns-operations
<[email protected]<mailto:[email protected]>>
To: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Cc:
Bcc:
Date: Wed, 23 Nov 2022 12:44:46 +0000
Subject: [dns-operations] PTR Records for Broadband Network?
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