Swerve wrote:
> Swerve Technical/Emotional support
>
>   

Heh, I've listed myself as that a number of times. :) (mostly 
after-hours, but some days you get some pretty desperate calls..)

I have to agree with Josh on this (sorry Ross) -- I like the personal 
touch as well.  I've always listed my full name, even though there's the 
risk that some person, in the heat of consumer rights passion, will rant 
at length about you on their blog and immortalize your words for all 
eternity.  It happens, unfortunately, but I'd still rather approach all 
interaction as a an engagement between people rather than a 
challenge/response.

I guess I should post a bit of an intro, though I think I've spoken with 
quite a few people here over the years.  I'm a long time lurker, 2nd 
time poster and I'll try and jump in when I can between the regular flow 
of work.  I like long walks on the beach,  giving options/variations 
using slashes, digress excessively using parenthesis (sometimes 
embedding it a few levels deep) and be as humorous as possible without 
getting in trouble, so please don't take it as flippancy -- I love you 
all.  Lately I've been flirting with PHP and related fun (CSS, XML 
handling) and hope to get a few useful tools out there for people.

Personally I'd like to see this group (and/or one of the others) return 
to the open/playful dialog it had going when I first started here about 
4 years ago -- that's when a lot of the best communal debugging/problem 
solving discussions came out.  It really made the place valuable as a 
technical resource, not just a business/social one.

At least from the Support side I don't come alone -- Hutch (new Director 
of Support, took over Kim Lerch's role the other month) and probably 
Lucas (Jedi Support) will be lurking here as well to swoop in when needed. 

Oh, I'm also working on a plan to consolidate a lot of the resources 
that may be a bit far-flung at the moment.  (automation and 
integration(API, etc), brand management (renewal mgmt., industry info), 
domain-specific info, product/service help guides, etc)  If anyone wants 
to spend a quick 5 minutes with a short survey please drop me a line!

-andrewm / OpenSRS TUCOWS Support


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