Dave Warren wrote: > In message <[EMAIL PROTECTED]> Peter > <[EMAIL PROTECTED]> wrote: > > >> I have sent a couple of emails to '[nuke'd]'. The >> first one I sent was on Monday. I have not received any response. Is >> there a better email address for support? >> > > Sadly, no. Average email turn around for the dozen or so times I've > attempted to contact support in the 7+ years I've been an RSP (or > employed by an RSP) has increased each time I've had the need to contact > support. > Really? Only a dozen? I'm sure I've seen more emails from you than that... (or maybe I'm thinking of mostly list traffic where you're pretty active)
Just speaking as someone on the inside and also on the front line, we've had an increased load on support with the increase in products (new ones and diversification of existing ones) as well as a few extended system issues with some products, so this has definitely all contributed to delayed responses at times. There's an ebb and flow to it, though for a period it was admittedly pretty bad. (and on this side, especially grueling) I'd say for anyone who has a hot issue, the best thing to do is give us a shout at 1-800-371-6992 so we can chat about it. It might not be as bad as you think, or hard to fix. -andrewm _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
