Hi Brad, Our Operations team is looking into the issue you cite below. They said that it should be resolved shortly. I am adding a note to the status page right now to this effect.
Regarding the contacting Technical Support, I will send you the numbers off-list. We really do want to make it easier for you and all Resellers to contact us. To that end, I will follow-up and keep you posted. Thanks, Heather On Mar 30, 2008, at 3:57 PM, Brad Lindsay wrote: I'm posting here out of frustration as I've not been able to obtain support from Tucows Emergency Support. Since the Maintenance Window (which ended at 04.00 am this morning) I have been unable to access Zone Management for any of my domain names. I can't be sure, but I suspect this problem is not restricted to my account. Ordinarily this wouldn't be a great problem for me and I could wait, but it is crucial that I can access the MX records for two of my customer's domain names (that belong to a large business customer) at 8 am Monday morning (3 am Toronto time). I've tried contacting Emergency Support (nearly 5 hrs ago) but apart from receiving an automated support ticket I've have had no response back. I cannot get through using the emergency phone number which connects through to Rogers Wireless System as the automated system first response is to ask for my phone number, but it does not appear to accept a phone number from outside Canada or the US. THE PROBLEM When trying to access Zone Management, I get either of the following Error: Error "The error which occurred was: Null inventory_item in response" OR "General error has occurred Error ID: tulips2-1206899560-1179" depending on how I try to access the Zone Management. (the code number above is different each time). It appears to be a database access issue. Is anyone else seeing this or a similar problem? Has anyone else tried to access their DNS records today? Heather if you're watching, are you aware of this problem, and are you able to check this out? > From what I'm seeing, it looks like it could possibly be a system wide issue which hasn't come to light yet as it's the week end! _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen Heather Leson Customer Communications Specialist Tucows [EMAIL PROTECTED] _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
