Good morning everyone, the Technical Support contact numbers are listed on the RRC:
https://rrc.tucows.com/contactus A logon is required with your reseller name and password. As these numbers are only for Resellers, not end-users, I need to direct you to this page instead of posting them on the list. Hope this helps, Heather On Mar 30, 2008, at 6:35 PM, Doug Friend wrote: Guess I must have the wrong numbers or emergency contact form too, as I've not heard back from Tucows support until Heather contacted them. Thanks, Doug. -- [EMAIL PROTECTED] Register4Less.comQuoting Heather Leson <[EMAIL PROTECTED]>: > Hi Brad, Our Operations team is looking into the issue you cite > below. They said that it should be resolved shortly. I am adding a > note to the status page right now to this effect. > > Regarding the contacting Technical Support, I will send you the > numbers off-list. We really do want to make it easier for you and > all Resellers to contact us. > To that end, I will follow-up and keep you posted. > > Thanks, > > Heather > > On Mar 30, 2008, at 3:57 PM, Brad Lindsay wrote: > I'm posting here out of frustration as I've not been able to > obtain support from Tucows Emergency Support. > > Since the Maintenance Window (which ended at 04.00 am > this morning) I have been unable to access Zone Management > for any of my domain names. > > I can't be sure, but I suspect this problem is not restricted > to my account. > > Ordinarily this wouldn't be a great problem for me and I could wait, > but it is crucial that I can access the MX records for two of my > customer's domain names (that belong to a large business customer) > at 8 am Monday morning (3 am Toronto time). > > I've tried contacting Emergency Support (nearly 5 hrs ago) > but apart from receiving an automated support ticket I've have > had no response back. > > I cannot get through using the emergency phone number which > connects through to Rogers Wireless System as the automated > system first response is to ask for my phone number, but it does > not appear to accept a phone number from outside Canada or > the US. > > THE PROBLEM > When trying to access Zone Management, I get either of > the following Error: > > Error > > "The error which occurred was: > Null inventory_item in response" > > OR > > "General error has occurred > Error ID: tulips2-1206899560-1179" > > depending on how I try to access the Zone Management. > (the code number above is different each time). > It appears to be a database access issue. > > Is anyone else seeing this or a similar problem? > > Has anyone else tried to access their DNS records today? > > Heather if you're watching, are you aware of this problem, > and are you able to check this out? > >> From what I'm seeing, it looks like it could possibly be > a system wide issue which hasn't come to light yet as it's > the week end! > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > > Heather Leson > Customer Communications Specialist > Tucows > [EMAIL PROTECTED] > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen Heather Leson Customer Communications Specialist Tucows [EMAIL PROTECTED] _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
