Hi Doug, I've contacted you off-list for the details and we've replied to your ticket. I was able to get the domain you needed registered for your customer while we look into what happened with your order.
I'm always available to assist with any support issues as well. Thanks. -- Frank Lemire Team Lead, Tucows Support [EMAIL PROTECTED] Doug Friend wrote: > Hi all, > > For those resellers on the list, my appologies for the intrusion. > Writing to the list unfortunately seems to be the only way to get > support from Tucows these days. > > I wrote to support early this morning as well as a Cc to our sales rep > about a problem a customer of ours was having that prevented them from > being able to register a domain into their existing account. Error > message is "Failetd attempt: Data must not be unicode". I also tried > calling, Tucows phone rings & then just goes dead. > > In cases like this, *our* support to our customers is only as good as > when we can get support from Tucows, and right now in this case, *our* > support terrible. > > We keep getting as do other resellers reassurances that things are > getting better. We've been hearing this for more than a couple of > years now. Yet to see any evidence of this, though. > > Heather, can you please make sure we get some help with this? You > seem to be the only one with Tucows that is responsive. > > Thanks, > > Doug. > > -- > [EMAIL PROTECTED] > Register4Less.com > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
