Well, to handle such stuff we need.
1. the error logs
2. detailed Saros logs (trace is turned of in live application) ... :/
3. Much more network details
4. flow of the network traffic (as this is mostly encrypted) it can only
be gained from Smack Debug Interface
5. and all of these above from ALL persons that are / were part of the
session
As hard as it sounds, there is almost nothing we can do to help those
persons without detailed stuff to analyze. You may try to reproduce the
errors they
encountered and you will fail to reproduce them at least 99% of the time.
I know most of those error message because I had written them. I know
when they occur but NOT WHY !
Could not obtain the version of the Saros plugin from ... Version
Request IQ packet either never reached its destination ... vanished in
the nirvana of Saros logic, reply failed
etc. pp.
BR,
Stefan
On 09.09.2013 17:38, Michael S. wrote:
Dear developers,
since I'm not steadily available any longer, I forward to you a
request from someone who has some issues (see below). Please take care
of him.
Best regards
Michael
-------- Original Message --------
Subject: Re: [Website feedback] Gmail & Saros
Date: Sun, 8 Sep 2013 23:29:17 -0400
From: Clarence Jacque <cmjac...@gmail.com>
To: Michael Scheppat <msch...@zedat.fu-berlin.de>
Hi Michael,
How are you doing? Found myself in another jam. Trying to collaborate
with another developer and when we do 'Connection Test' we are both
getting an 'IO Exception Sending Data' error. When we try working
together on a project we are both getting 'Invitation was cancelled
locally because of aan error: Could not obtain the version of the
Saros plugin from ....' We are both using the latest.
On Fri, May 17, 2013 at 6:12 PM, Clarence Jacque <cmjac...@gmail.com
<mailto:cmjac...@gmail.com>> wrote:
Hi Michael,
I had a strong feeling to check this problem I that I mentioned to
you at home and it works (like a charm). Don't know if its my
company's network that is causing an issue. I will try that again
on Monday and let you know. So thanks for your patience with my
issue. You really helped!
On Tue, May 14, 2013 at 6:30 AM, Michael Scheppat
<msch...@zedat.fu-berlin.de <mailto:msch...@zedat.fu-berlin.de>>
wrote:
If you really want to reset Saros you can use a different
workspace when
opening eclipse.
The accounts are gone in this case.
Nonetheless, this is not necessary.
Open "Menu" -> "Saros" -> "Start Saros Configuration" for the
menu from
my previous screenshot.
Compare again login_gmail.png with what you see. (Click on the
tiny
arrow to open the rest of the options)
Alternatively you can click on the down arrow of the connect
button at
the top right of the Saros view.
The menu opening up for you (see attachment) lists the option
to "Add
Account" leading to the same configuration.
In case you don't see the Saros view open "Menu" -> "Window"
-> "Show
view" -> "Other" -> "Saros" -> "Saros"
Did you also try creating a new account on
"saros-con.imp.fu-berlin.de <http://saros-con.imp.fu-berlin.de>" ?
That should work even without using Google's services.
Clarence Jacque schrieb:
> Nothing. Is there a way to remove all previous accounts and
start afresh?
>
>
> On Fri, May 10, 2013 at 8:29 AM, Michael Scheppat
> <msch...@zedat.fu-berlin.de
<mailto:msch...@zedat.fu-berlin.de>
<mailto:msch...@zedat.fu-berlin.de
<mailto:msch...@zedat.fu-berlin.de>>> wrote:
>
> The tests for Gnu/linux /Windows 7 and Eclipse 4.2.2
that we performed
> were successful.
>
> I have attached a picture login_gmail showing what your
login should
> look like.
> Does it look like this?
>
> Clarence Jacque schrieb:
> > Thanks for the response. Still the same issue. There
is no error
> with
> > the password I'm using. Cause its the same password for my
> email. I am
> > using the latest version (13.2.2), Windows 7. and
Eclipse 4.2.2.
> >
> >
> > On Tue, May 7, 2013 at 10:11 AM, Michael Scheppat
> > <msch...@zedat.fu-berlin.de
<mailto:msch...@zedat.fu-berlin.de>
<mailto:msch...@zedat.fu-berlin.de
<mailto:msch...@zedat.fu-berlin.de>>
> <mailto:msch...@zedat.fu-berlin.de
<mailto:msch...@zedat.fu-berlin.de>
> <mailto:msch...@zedat.fu-berlin.de
<mailto:msch...@zedat.fu-berlin.de>>>> wrote:
> >
> > Dear Saros user,
> >
> > I am michael from the Saros team and I have been
asked to
> help you.
> > You wrote:
> > "I've been searching to get a solution for Gmail
and Saros
> to work
> > together.
> > I've followed the numerous suggestions and I
getting the
> following
> > error:
> > "Could not connect to XMPP/Jabber server". The
configuration
> I am
> > using is
> > User: cmjac...@gmail.com
<mailto:cmjac...@gmail.com> <mailto:cmjac...@gmail.com
<mailto:cmjac...@gmail.com>>
> <mailto:cmjac...@gmail.com <mailto:cmjac...@gmail.com>
<mailto:cmjac...@gmail.com <mailto:cmjac...@gmail.com>>>,
Password:
> > mypassword, and I have tried
> > with/without
> > a server. With a server I have tried both
gmail.com <http://gmail.com>
> <http://gmail.com>
> > <http://gmail.com> and talk.google.com
<http://talk.google.com>
> <http://talk.google.com> <http://talk.google.com>
> > (which both requires port numbers) with port
number 465 and
> 5222.
> > Can you
> > please assist myself and my team."
> >
> >
> > Using an email address like cmjac...@gmail.com
<mailto:cmjac...@gmail.com>
> <mailto:cmjac...@gmail.com <mailto:cmjac...@gmail.com>>
> > <mailto:cmjac...@gmail.com
<mailto:cmjac...@gmail.com> <mailto:cmjac...@gmail.com
<mailto:cmjac...@gmail.com>>>
> should work normally
> > without specifying server and port explicitly.
> > Please check carefully whether you have the right
password.
> "Could not
> > connect to XMPP/Jabber server" is quite a normal
rejection
> to wrong
> > password entries. Additionally there is some common
> confusions about
> > several overlapping account types of Google which
can be
> configured to
> > allow multiple login configurations.
> >
> > Also the following server/port configuration works:
> > server: talk.google.com <http://talk.google.com>
<http://talk.google.com>
> <http://talk.google.com>
> > port: 5222
> > In deed there are known issues with gmail.com
<http://gmail.com>
> <http://gmail.com> <http://gmail.com>
> > as server and we are still
> > working on it, but that is independent of using
your email
> address.
> >
> > Let me know if this helped.
> > If not then please also tell us what operating
system you are
> > using and
> > which of the versions of Saros. The latest is 13.3.22
> > What steps did
> >
> > With best regards
> > Michael - www.saros-project.org
<http://www.saros-project.org>
> <http://www.saros-project.org>
<http://www.saros-project.org>
> >
> >
> >
> >
> > --
> > Regards,
> >
> > Clarence J.
>
>
>
>
> --
> Regards,
>
> Clarence J.
--
Regards,
Clarence J.
--
Regards,
Clarence J.
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