Fellow Drake Enthusiats,
If you recall the problems I had with "SP" and "AE" a few months ago, I would like to provide an update. In terms of the "SP" company, initially they only refunded the amount of the returned parts. These were parts that were sent to me in error; they selected and shipped the incorrect items due to faulty labeling, stocking, and/or other problems. After that initial credit, I contacted them and indicated that I was displeased since it was their error and there was no reason why I should have to pay the shipping both ways. I tried to be polite in my communication and indicated that I would be using other vendors because of poor customer service. Subsequently, they contacted me and informed me that I would be credited for shipping charges, both ways. I just received my credit card statement and sure enough, the refunds were there. As to "AE", again due to their error for sending the wrong parts (their ads, etc. were incorrect), I have not had resolution of the refunds for the parts and shipping charges as yet and am awaiting another credit card statement. It is nice to know that some companies still care about their customers. Let's hope things continue to improve. 73, Evan
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