Mark and Andrea,

Thank you very much for sharing the info! I'll check the SOLR issues with 
our IT team. 

Yumi


On Friday, July 5, 2019 at 8:58:37 AM UTC-5, Bollini Andrea wrote:
>
> Hi Marc, 
> thanks for your note. I pretty sure that the two problems are 
> unrelated 
>
> Can you create a separate thread in the dspace-tech mailing list about 
> the issue that you have with the statistics in dspace-cris or also 
> better fill a bug report on the DSpace-CRIS github repo 
> https://github.com/4Science/DSpace/issues ? 
>
> For future reference dspace-cris use the script that you mention only 
> to build the "metric" that is a snapshot of the count get from the live 
> solr statistics core at some point. So if you see old data in the item 
> page view/download badge it could be related to the script, if you see 
> missing data in the detail statistcs page the issue will be mostly 
> related to the data in the SOLR statistics core. 
>
> The basic dspace only has the concept of live statistics, so only the 
> SOLR Statistics core is involved. 
>
> Thanks, 
> Andrea 
>
>
> On Fri, 2019-07-05 at 01:41 -0700, Marc wrote: 
> > Hello Yumi, 
> > 
> > I have noticed that we are no longer getting the downloads and view 
> > counts on our test server running DSpace CRIS 5.10. DSpace CRIS uses 
> > a CRON job (/bin/view-and-download-retrieve) to get the counts. This 
> > could be unrelated of course, but thought I would mention it just in 
> > case 
> > 
> > kind regards 
> > Marc 
> > 
> > On Wednesday, July 3, 2019 at 11:21:53 PM UTC+1, Yumi Ohira wrote: 
> > > Hello, 
> > > 
> > > I'm new to Dspace and I hope I can get some idea for this problem. 
> > > 
> > > The items on our repository still show the same number of downloads 
> > > and abstract views since in December 2018.   
> > > 
> > > Also, the "Total Visits Per Month" doesn't appear. 
> > > 
> > > 
> > > 
> > > Anybody have any idea why.....? 
> > > 
> > > Yumi 
> > > 
> > > 
> > > Yumi Ohira, M.F.A., M.L.S. | Digital Publishing Librarian 
> > > University of Texas at Arlington Libraries 
> > > Central Library, Rm 518 
> > > 702 Planetarium Place, Arlington, TX 76019 
> > > 
> > 
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