Hi Lia Much appreciated. I have tested with different email addresses but nothing comes through. Let me go through troubleshooting guide then.
Thank you. Regards Loide <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.www.avast.com <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> On Wed, 3 Jun 2026 at 17:38, DSpace Technical Support < [email protected]> wrote: > Hi Loide, > > First, I would recommend looking into your logs for any possible errors > that are occurring when you try to reset a password or register a new user. > See the Troubleshooting guide > <https://wiki.lyrasis.org/spaces/DSPACE/pages/19006503/Troubleshoot+an+error> > for more guidance on locating error messages. > > Since it sounds like this started happening after an OS upgrade, you could > also double check that the versions of your major dependencies are still > all supported versions for 7.6.x (see requirements list in Installation > Guide > <https://wiki.lyrasis.org/spaces/DSDOC7x/pages/183076533/Installing+DSpace> > for supported versions of requirements). > > Also, you could try testing with different email addresses to see if some > are receiving emails while others aren't, as that would also give more > information. For example, see this thread > <https://groups.google.com/g/dspace-tech/c/-7kiYXlW63k/m/95MoZVeaAwAJ> > about trouble sending to specifically Gmail and Yahoo emails. When you ran > the "test-email" command, was an email successfully sent to the admin > address configured at mail.admin? > > Hope that can give you a start! > -Lia > > On Wednesday, June 3, 2026 at 7:52:45 AM UTC-4 [email protected] wrote: > >> Hello Community, >> >> I am running DSpace 7.6.1 on Ubuntu 24.04 with Tomcat 9 and PostgreSQL. >> >> The repository is functioning normally, submissions work, and SMTP is >> configured correctly. Running: >> >> /dspace/bin/dspace test-email >> >> returns "Email sent successfully". >> >> However: >> >> - Forgot Password does not send a reset email. >> - Registration emails are not sent. >> >> Everything worked before OS Upgrade. Can anyone assist please? >> >> Best regards >> Loide >> >> >> >> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> >> Virus-free.www.avast.com >> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> >> <#m_1709285435536838121_m_-7047463548730794104_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> >> > -- > All messages to this mailing list should adhere to the Code of Conduct: > https://lyrasis.org/code-of-conduct/ > --- > You received this message because you are subscribed to the Google Groups > "DSpace Technical Support" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/d/msgid/dspace-tech/979bcf85-a608-414f-ba44-9bb2eaa0d117n%40googlegroups.com > <https://groups.google.com/d/msgid/dspace-tech/979bcf85-a608-414f-ba44-9bb2eaa0d117n%40googlegroups.com?utm_medium=email&utm_source=footer> > . > -- All messages to this mailing list should adhere to the Code of Conduct: https://lyrasis.org/code-of-conduct/ --- You received this message because you are subscribed to the Google Groups "DSpace Technical Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/dspace-tech/CAJyBD5UOna3FdzSDr%3D5jQ2Xj-kZ4Cq9dC9YLBx%2BjZvq42zq5gg%40mail.gmail.com.
