Steve skrev, on 26-09-2007 22:12:
[...]
So the users still use there webgui?
Don't use webgui, my users are all clinically brain dead anyway and
couldn't cope with anything as intellectually challenging as a webgui.
Let alone all sorts of anything else. THEY ARE ALL IDIOTS.
Ouch! This does not sound good :)
But I feel your pain. I have a customer where I installed DSPAM and I was under
the wrong impression that the webgui would be the best tool for the job. But
no! Not there! Something like a webgui is just to much. I don't know why? But
it is like that! I am probably to much used to do this there and that over
there: using my mail client on Linux (Sylpheed) and then using my mail client
in the office (Lotus Notes) and while outside of the office using web mail
(Horde, SquirrelMail, RoundCube, etc) and each time going to the webgui and
correcting DSPAM errors. For me this kind of workflow is normal. But not at
that customers place. Anyway... Since they use Lotus Notes/Domino it was no big
thing to help them. I just created two buttons in their mail template (one
button in the inbox to report selected mails as spam and one in the junk folder
to report selected mails as ham. After reporting I had to move the mail from
inbox to junk or from junk to inbox (depending where they cli
cked the button) and change the DSPAM headers and tag the subject according to
the action). And guess what? This seams to be the only way to get ultra lazy
users to work with the filter. Make their life ultra easy. Don't force them to
go to the webgui to report spam/ham. They are to lazy to do that or they just
plain simple don't know how to do that on the webgui. Don't try to explain it
to them. Don't try to document it. They just can't. It is over their head. But
pressing to simple buttons (red x for reporting spam and green check mark for
reporting ham) is simple enough. If you can then integrate it into their mail
software. The more easy you make it for them, the more they will work with it.
Webgui is nice and dandy but for the average user it is to much. And no! The
global spam/ham alias is not an option. They are NOT going to send each mail
back to DSPAM to correct errors. If they can send them all at once, then maybe
but not one by one.
This is honestly a serious problem at my single high school site. I have
around 350 serious smtp/IMAP users out of a total of 1150+ users
(directors, teachers, staff and pupils); as clients at school they can
choose between Thunderbird, Evolution or SquirrelMail as clients; at
home or wherever else they can choose whatever they want. 90% use SM
both at home and school because they can't be bothered to fathom out any
other client, even if sysadmin sets up everything for them.
dspam spam-marked messages are automatically filtered into their
quarantine directory by maildrop. SM shows clearly that their are unread
messages in this folder, Thunderbird doesn't. They have been told
regularly to look in this folder for wrongly judged messages and what to
do with them - simply move them all to a "misjudged" folder.
Moreover. every day they get a message from cron at midnight each day
telling them how many messages have been put into the quarantine 'new'
folder that day and haven't been looked at, and to go and look at it.
They simply delete that message and don't look at the quarantine folder.
That's what I mean by idiots. It doesn't make any difference whether
they're teachers, staff or pupils (we've got the 4 directors trained). I
don't think any webgui whatsoever would help.
--Tonni
--
Tony Earnshaw
Email: tonni at hetnet dot nl
