--- In [email protected], "Kunal Rupera" <[EMAIL PROTECTED]> wrote: > > Hi, > > I am basically looking for an opensource/free/low cost helpdesk software. > > The software should be web based. > It should be able to handle incident reporting [ basically all your MIS > trouble reporting + reporting policy breaches, + user queries on security or > incidents ] > > It should then be able to prioritize the incidents based on what the set on > a scale of 1 to 5. It should > 1. Email the incident mgmt team on the same > 2. Assigning a incident no. and give ack to user reporting incident [a > trouble ticket number with details of the complaint send via email] > 3. Incident management Team processes the incident...so folloup, pending > incidnet msg on email, sms, whatever > 4. Finally sending email to user that his prob is solved or the incident is > taken care off...with some sort of documentation or incident report > 5. The software should output the following reports in the backend. > > low level incidents > spam incidents number as reported, who reported and what was done about it, > etc. > virus attacks number as reported, who reported and who solved etc. > personnel policy breaches number as reported, who reported and who solved, > etc. > physical security breaches, who reported who was responsible etc. > mis use of assets,,etc, who reported, who was respobsible etc. > > Basically a complete documentation of any incident that is reported in the > company. A helpdesk/troubleticket software i think but which is capable of > giving in depth reports, graphs, etc. Total number of problems per > day/week/month/year, what were the most common problems, who reported the > maximum number of problems, who solved the maximum number of problems, etc. > to site and example. > > And finally it should support about 200-250 users initially and should be > able to scale up well to about a 1000 users. > I would be glad if anybody could help. > > Thanks in advance. > > Kunal. >
Hi Kunal there is one called dotproject http://www.dotproject.net/ thanks Jayan Varma Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/dubailug/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
