We have successfully implemented One or Zero within our organisation as an IT helpdesk solution. You can have a look at
http://www.oneorzero.com.
The product is open souce and is free for use/modification. You can become a member of the group by paying a nominal sum of USD 30.
>From what you have described this can cater to most of your requirements.
This is currently being used by over 3500 users. Should you need any further help please get in touch with me directly @ [EMAIL PROTECTED]
We are using the system in conjunection with OCS inventory managament (http://
On 4/11/06, Jayan Varma <[EMAIL PROTECTED]> wrote:
--- In [email protected], "Kunal Rupera" <[EMAIL PROTECTED]> wrote:
>
> Hi,
>
> I am basically looking for an opensource/free/low cost helpdesk
software.
>
> The software should be web based.
> It should be able to handle incident reporting [ basically all your MIS
> trouble reporting + reporting policy breaches, + user queries on
security or
> incidents ]
>
> It should then be able to prioritize the incidents based on what the
set on
> a scale of 1 to 5. It should
> 1. Email the incident mgmt team on the same
> 2. Assigning a incident no. and give ack to user reporting incident [a
> trouble ticket number with details of the complaint send via email]
> 3. Incident management Team processes the incident...so folloup,
pending
> incidnet msg on email, sms, whatever
> 4. Finally sending email to user that his prob is solved or the
incident is
> taken care off...with some sort of documentation or incident report
> 5. The software should output the following reports in the backend.
>
> low level incidents
> spam incidents number as reported, who reported and what was done
about it,
> etc.
> virus attacks number as reported, who reported and who solved etc.
> personnel policy breaches number as reported, who reported and who
solved,
> etc.
> physical security breaches, who reported who was responsible etc.
> mis use of assets,,etc, who reported, who was respobsible etc.
>
> Basically a complete documentation of any incident that is reported
in the
> company. A helpdesk/troubleticket software i think but which is
capable of
> giving in depth reports, graphs, etc. Total number of problems per
> day/week/month/year, what were the most common problems, who
reported the
> maximum number of problems, who solved the maximum number of
problems, etc.
> to site and example.
>
> And finally it should support about 200-250 users initially and
should be
> able to scale up well to about a 1000 users.
> I would be glad if anybody could help.
>
> Thanks in advance.
>
> Kunal.
>
Jayan Varma
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