I find myself in the odd position of having an Apple-approved return of my new iBook -- which has continuing firewire problems despite two visits to Apple Repair. With MacWorld next week, I raised the scenario of returning my Book and exchanging it for any newly announced iBook upgrade (eg., memory, new colors, CPU, superdrive). Of course, any such upgrade seems remote at this time, and if nothing happens I'll just get an identical replacement. Anyone been in this position before? Customer Relations said I do indeed have an upgrade option, but would have to pay for any different features. Even if the price remained the same between, for instance, the May-priced iBook combo drive and a July-priced superdrive model (their example), I would be asked to pay for the difference. The difference would include depreciation on my month-and-a-half old iBook. The fact that I used the thing for only the first week apparently doesn't help any. It's like how your new car depreciates as soon as you drive it off the lot. I'm not really whining because I'm glad I even have the option of getting a replacement plus an option to upgrade. Good policy. But if something new comes out next week and it's the same price I paid for a defective iBook, I have to pay some difference? P.S. Regarding the thread on Apple Service, here' my experience: Yes, two quick turnarounds -- each about a week. As per above, however, the Book came back both times without problem solved. Moreover, the second time it came back the Book was definitely worse-for-the-wear: (1) Some of the white paint was scratched way from the inside of the bottom left corner. (2) There is now a bulge above the firewire port where the casings come together. Pressure doesn't snap it into place. (3) The lid no longer closes squarely -- there's on overbite on one side, and an underbite on the other. ---------- Duo/2400 List, The friendliest place on the Net! A listserv for users and fans of Mac subportables. FAQ at <http://www.themacintoshguy.com/lists/DuoListFAQ.shtml> Be sure to visit Mac2400! <http://www.sineware.com/mac2400> To unsubscribe, E-mail to: <[EMAIL PROTECTED]> To switch to the DIGEST mode, E-mail to <[EMAIL PROTECTED]> Need help from a real person? Try. <[EMAIL PROTECTED]> ---------- Dr. Bott | 10/100 Ethernet for your 2400 is finally here! MPC-100 | <http://www.drbott.com/prod/mpc100.html> NineWire | If they are cool enough to host this list... Digital Solutions | ...you should check them out! http://www.NineWire.com/ Midwest Mac Parts ][ <http://www.midwestmac.com> After-market parts for Macs. ][ 888-356-1104 ][ MacResQ Specials: LaCie SCSI CDR From $99! PowerBook 3400/200 Only $879! Norton AntiVirus 6 Only $19! We Stock PARTS! <http://www.macresq.com>
