at the temporal coordinates: 8/30/01 11:38 PM, the entity known as Thomas
and Jodie Martin at [EMAIL PROTECTED] conveyed the following:
> Tried Silverlining, couldn't see the drive at all, saw nothing on the bus.
> It just won't mount, and nothing can see it, almost like the drive is
> non-existant...
Well, first off, here's the URL for DiskLock, in case you don't have it.
Perhaps you could get help from PowerOn support, given your circumstances.
http://poweronsoftware.com/products/diskLock/default.asp
HOWEVER, the drive has to at least mount far enough to present you with an
opportunity to enter a password, even if DiskLock is driver-level
protection. (There's an FAQ on PowerOn's site that mentions that if you
delete the app, you can't unlock things and you have to reinstall the app.
That implies the drive mounts.) I suspect something more serious is wrong.
If Silverlining can't even detect the presence of the drive, then it's not
responding to what I guess are fairly low-level signals, in which case, the
drive is also invisible to the Mac. Which means that even the original
DiskLock user couldn't get to it if she/he wanted to!
Suggestions: Check connections; try SilverLining again; try some other HD
formatter; or perhaps the Norton Utilities "emergency mount" driver might
work. But all the utility solutions presume that the drive is responding to
signals, so check connections first.
If all connections are good and you still get no joy, then there's something
truly serious wrong, i.e., the drive may be bad.
(P.S., I just thought of one more thing... Do you even hear the drive spin
up?)
- Eric.
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