At 03:27 PM 11/5/2002 -0500, Dave Chasey wrote: > [snip] > >I contacted HP Technical Support through their web e-mail support >center. After reading through their canned responses, they >suggested trying the HP 550c driver included with Windows 2000. >I did so, and it printed fine with that driver, confirming that >the problem was definitely the HP 920c driver. Of course when >using the 550 driver, you lose some of the special features of >the 920 printer. HP's "official" solution is to use the HP 550c >driver when printing labels, not to fix the 920 driver. Sigh...
HP is really "good" about that. When I installed an HP scanner and tried to get it to directly copy to an HP-4L printer it wouldn't work. The "official" fix: use Laserjet III drivers. But think nothing of it, I've found bugs in the firmware in a $250,000 Vector Network Analyzer and a $25,000 sampling oscilloscope and HP's (now Agilent) response was, "Oh, we don't support those instruments anymore, you need rev.XXX." > >I also want to thank Jack, W9OL, and N7US(?) for their responses and >help. You sure don't get that quality and quick assistance from HP! 73, Wes N7WS
