This message is in response to the copy of the message below that was
posted to the list earlier today.
GOLD-AGE DOES NOT STEAL MONEY!!!!
While there is a problem with this person's wire transfer, and a couple
of other people's wires (we're running a trace), the fault is not ours,
but the screwy way bank wires work. It's surprising in this day & age of
e-commerce, but sending a bank wire is not like sending your buddy a FAX
or E-mail; there is a surprising amount of human interaction, and
therefore possiblities of error, in the system. Information for a
particular wire and be copied and renetered (by hand) into the system 2
to 10 times before the final account is credited. The wire in
question here was sent. So if the funds "evaporate" it's the fault of
the intermediary bank or of the beneficiary bank. Also, we have sent
several personal (not canned) replies to this person and have not
received a response to them.
Considering the amount of money involved, I'm suprised they haven't
called or sent a FAX. This is especially disappointing, as Mr/Mrs Bulis
feels free to make serious allegations in public about an honest hard
working company without even taking the trouble to call us first.
I can go on & on, but I'll end here by Restating that GOLD-AGE HAS NOT
STOLEN ANYONE'S MONEY! We work hard to meet our customers' needs and are
contiuning to expand our offerings to make e-gold easier and more
convenient to use.
Regards,
Parker E.C. Bradley
President
Gold-Age, LLC
--------------------
[EMAIL PROTECTED]
www.gold-age.net
--------------------
P.S.: Due to frequent problems with international wire transfers (that
piss-off customers and make us look bad) Gold-Age no longer exchanges
e-metal for outgoing wires. Due to the nature of the bank wire system,
we've experienced too many problems sending international wires. Usually
it's due to the client sending incomplete, or incorrect information. But
we've also identified serveral problem countries (or at least particular
banks within those contries) that have consistently caused problems. As
of 09/13/2000 these problem areas are Russia, Latvia, South Africa,
Brazil and Argentina. If you need a wire transfer out of the e-gold
system and do not wish to do it through OmniPay, we recommend that you
give www.coconutgold.com a try.
-------------- copy ---------------------------------
Re: [e-gold-list] How Gold-Age stole our money
Janis Bulis wrote:
>
> I am bringing this story to the public attention so anyone planing doing
> business with Gold Age will think twice or maybe even more times. They
> used to have a good reputation around here but it seems to be changing
> lately.
> On 08.01.00 we have transfered a good amount of e-gold worth couple of
> thousands dollars to Gold-Age account to have it "out-exchanged" via wire
> transfer - one of the services they say they offer. I also filled their
> online form on web page providing all necessary information. Their web
> site said that it may take a week for the wire transfer to arrive so I
> waited.
>
> After 10 day of no money I emailed them asking if there's a problem. No
> reply besides of automated email confirming that they received my email
> and will get back to me in up to 3 days, in the meantime they offered me
> their faq. 3 Days no reply, 5 days no reply. I emailed them again, same
> story - automated canned email, no other reply at all. That's how it goes
> until today, every couple of days (6 times by now) I am emailing them at
> any possible address I can get on their site, all I get is automated
> emails, which also proves that they do get my emails and my email address
> works fine too. I guess I am out of good money for now as they don't seem
> to care.
>
> So, if you are going to do any business with them then think twice. Once a
> reliable company now started stealing money, so you may be the next.
>
> Janis Bulis
> [EMAIL PROTECTED]
>
> ---
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