Take a look to tools developed with Lotus Notes. They usually are not
expensive and might be a good candidate for what you need.
www.lotus411.com has 3000+ Notes Products.
Enrique Culebro
[EMAIL PROTECTED]
Houston TX.
> -----Original Message-----
> From: Theo Ross [SMTP:[EMAIL PROTECTED]]
> Sent: Thursday, March 23, 2000 4:14 PM
> To: [EMAIL PROTECTED]
> Subject: Help Desk Management Software
>
> Dear EDI-L Subscribers,
>
> I work with the electronic trading department for one of Australia's
> largest
> retailers. Our EDI help desk consist of 8 people who's primary role is to
> support our trading partners with their business-to-business electronic
> transactions. We are in need of a new Help Desk Management system. Nothing
> too complicated, but something that will allows us to record details of
> inbound calls.
>
> Does anyone have any experience/advice on some of the products out in the
> market place ?
>
> Many Thanks.
>
> Regards,
>
> Theo Ross
> Coles Myer Ltd - Electronic Trading Team
> % +61 3 98296104 * +61 3 98293928
> * [EMAIL PROTECTED]
> Web Site http://et.colesmyer.com.au/ - have you registered ?
>
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