I've not had any direct experience with TIE Commerce or their suite of
products. However, I've met several of their personnel, inclduing Dick
Raman, at the ebXML meetings, and they're top-notch folks.
Notwithstanding all of the complimentary remarks about TIE's
support....which is an extremely important evaluation criteria, A word of
caution, however, when evaluating an EDI system to process health care
claims. One critical issue will be the claim transaction volume that you
anticipate having to process on a daily basis. The 837 Claim submission
transaction is an extremely data intensive transaction. It also has a great
deal of complexity to it. So, I would highly recommend that you benchmark
throughput performance on a large test bed of extremely complex 837's
through any EDI system in order to be sure you'll get the thru-put
performance you'll need. Additionally, you must ensure that the 837 map that
any EDI system will execute will have the capability of being able to either
output or extract data from multiple levels within the 837 during either the
translation or interpretation process.
Since you're a health care claims processor, I would expect that your
transaction volume will be very high.
Rachel
Patrick,
I've worked with TIE Commerce (and predecessor companies St. Paul Software
and EDI Solutions) on behalf of several clients for about eight years. I
would give them excellent grades in
customer support and service, especially over the past couple of years.
Most of my experience with them has been with the EDItran (on MVS and DEC)
and EDImap, which are "mature" products,
so they tend to be quite stable in terms of day-to-day operations. However,
when we have had problems with new implementations or questions about how to
do something, they are extremely
accessible; I've found that about 80% of the time their tech support people
will answer the question or resolve the problem on the initial phone call
(which is almost always answered by a
real person). Almost all of the other 20% of calls have been taken care of
within one business day.
FYI I've never worked for them or received any compensation/commission from
them. I just like their approach to product support.
Bob Sigsworth
EDI Consultant, The EDI Source
North Ridgeville, Ohio
1-800-708-1790
Patrick Kincaid wrote:
> Good Day!
>
> I'm new to the list and thought I'd ask a quick question:
>
> We process healthcare claims and are currently looking at TIE Commerce as
a possible EDI vendor. Does anyone have any experience with them? How are
they as a vendor? Customer service?
>
> Thanks!
> Patrick Kincaid
> [EMAIL PROTECTED]
>
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