That's why they didn't want to answer questions here then. They keep asking
about sending someone out. I guess their own people get fixes quicker than
just normal customers who try to implement on their own!
Never had to have that kind of support before for any other upgrade to the
package, and they would normally get applied production within 1 day to a
week. And we use user exit points all over the place along with almost all
of the API's provided with the system to make EDI fully automated.
Thanks for pointing out who is important to Peregrine, pay additional cash
and your in like Flynn!
Joe Reinhardt
Manager of Applications
Lance, Inc.
-----Original Message-----
From: Kirk Kenneway [mailto:[EMAIL PROTECTED]]
Sent: Thursday, March 08, 2001 1:03 PM
To: [EMAIL PROTECTED]
Subject: Re: Peregrine feedback
Hi Ann,
At Reebok, we upgraded to eV5 this past fall. We took about 6 weeks to
accomplish the upgrade. We have had no major problems to this point. There
were
a few bugs that we ran into while testing. Mainly fixes that were sent to us
under versions 4.1.4 & 4.2 that were not carried forward. We received the
fixes
for eV5 within a day or so for the most part. Our approach was to set up a
test
system that was a mirror of Production and basically run in parrallel from
the
start. We had a Harbinger representitive come onsite for the first week and
help
us set up the test system, maily doing the preupgrade checklist that they
provide. Then we set up a process to copy our files from the prod system to
the
test system so that we could run the same data thru the maps and be able to
compare the files from both systems. When it was time to upgrade production
we
brought in another TLE rep for 3 days. The first 2 days was to get the
checklist
validated again from the production side then we upgraded the system on a
Saturday. The Sat. process only took about 3 hours. From our standpoint it
was
very painless. I would say it was the most successfull upgrade that I have
been
involved in.
Hope this helps and if you want to talk more about it feel free to email me
or
give me a call. 781-401-5176.
(message posted to EDI-L by Kirk Kenneway for Andy Anderson)
Andy Anderson
Global EDI Manager
Reebok Int LTD
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