The biggest bugaboo for us is case pack or inner pack issues, where we have one number per case and the customer has another. If the put-up is wrong, we'll have a kickout on the invoice.
Due to our volume, we don't ship eaches unless we really must, like for pick-pack cosmetics or other high margin items. We've also had just plain item mismatches, where the customer orders with their customer item number and it was superseded on our side. We had an extreme case with one of my customers a couple years ago where they ordered a few hundred cases of Pepcid and received a truckoad of Stayfree sanitary napkins instead. And we don't short ship or back-order either. We cancel the line and tell the customer to reorder. We don't seem to have problems with invoice to PO line number matches, thankfully. > -----Original Message----- > From: Brian Lehrhoff [mailto:[EMAIL PROTECTED] > Sent: Thursday, March 10, 2005 7:24 PM > To: Hurd, Richard [SLCUS] > Cc: [email protected] > Subject: Re: [EDI-L] Invoice processing and accuracy > > > How does data sync address this issue? This is more of "what line on > the PO matches to what line > on the Invoice", and "Howcome we ordered 50 and they billed > us for 500? > (with apologies to > Wal-Mart)" Granted that SAP doesn't like short ship or substitutions > ... but what exactly are > you giving data sync credit for fixing? > > Hurd, Richard [SLCUS] wrote: > > >What Bill said. > > > >The biggest bugaboo for us is twofold: > > > >First, customers who slavishly match every attribute of the > PO line, while > >ignoring the fact that there's a disconnect on our respective item > >databases... this is the path to insanity until we can talk > them into item > >data sync. We actually have hard data to show that our > invoice error rate > >on data sync problems dropped to 0.0% about two months into > the pilot with a > >major customer. > > > >The other one is if we enter manual orders for the customer and mess > >something up - e.g., human error. > > > >The data sync problem outweighs the human error thing by > about a 10:1 ratio. > > > > > > > > > >>-----Original Message----- > >>From: pesachatl [mailto:[EMAIL PROTECTED] > >>Sent: Thursday, March 10, 2005 10:32 AM > >>To: [email protected] > >>Subject: [EDI-L] Invoice processing and accuracy > >> > >> > >> > >> > >>Hello, > >> > >>My finance department has asked me to help improve the accuracy of > >>the invoices we are posting via EDI. This issue is matching the > >>Invoice to the PO, especially on line items. Today, over > 50% of our > >>inbound invoices are not automatically posted to our ERP (SAP) > >>because they do not match the corresponding PO. Partial shipments > >>are a huge issue. > >> > >>I am curious how others have dealt with this issue. > >> > >>Thanks! > >> > >>With best regards > >> > >>Paul > >> > >> > >> > >> > >> > >>. > >>Please use the following Message Identifiers as your subject > >>prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, > <OFF-TOPIC> > >>Access the list online at: http://groups.yahoo.com/group/EDI-L > >> > >>Yahoo! Groups Links > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > > > > > >[Non-text portions of this message have been removed] > > > > > > > >. > >Please use the following Message Identifiers as your subject > prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> > >Access the list online at: http://groups.yahoo.com/group/EDI-L > > > >Yahoo! Groups Links > > > > > > > > > > > > > > > > > > > > > > -- > %%%%%%%%%%%%% cut here %%%%%%%%%%%%%%% > Brian Lehrhoff ([EMAIL PROTECTED]) > Messaging Consultant > 201-913-4506 > %%%%%%%%%%%%% cut here %%%%%%%%%%%%%%% > > > [Non-text portions of this message have been removed] . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
