I'll agree with Paul, their support has been excellent. As Carl said, Access Plus is their communications software. It appears on some computers as "Mail Transport". Documents appear to be sent, but they are really not. If you log onto Easylink you will find that nothing is actually being sent.
I have one client that has had trouble with the patch, their solution was to uninstall and reinstall the software. All others had the problem corrected with the patch. The Easylink US telephone number is 800-872-6711. Option 2 has been set up to help with this issue. Regards, Richard Hug On 1/6/06, Carl Galgano <[EMAIL PROTECTED]> wrote: > > AccessPlus is their communications software. > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of > Jeff > Garwick > Sent: Friday, January 06, 2006 1:38 PM > To: Richard Hug; EDI-L Mailing List > Subject: RE: [EDI-L] Easylink problem > > I have a TP in Hong Kong that uses Easylink and they have been down for > two > days. I wonder if it is the same issue? We don't use Easylink... is > AccessPlus their VAn service portal? > > Thanks. > > _____ > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of > Richard Hug > Sent: Friday, January 06, 2006 10:30 AM > To: EDI-L Mailing List > Subject: [EDI-L] Easylink problem > > > Easylink has experienced a "Year 2006" problem. If you are using > AccessPlus, you think that you are sending documents, but not > really. There > is a patch that is easy to install. I have a number of trading partners > that stopped sending 997's on January 1, 2006, and all were with Easylink. > > I hope this helps. > > -- > Richard Hug > > > [Non-text portions of this message have been removed] > > > > . > Please use the following Message Identifiers as your subject prefix: > <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the > list online at: http://groups.yahoo.com/group/EDI-L > <http://groups.yahoo.com/group/EDI-L> > > > > > > SPONSORED LINKS > Business > < > http://groups.yahoo.com/gads?t=ms&k=Business+to+business&w1=Business+to+bus > > iness&w2=Computer+internet+security&w3=Training+computer+and+internet&c=3&s= > 94&.sig=QbGR9PNasWVcWDTeFQlEqQ> to business Computer > < > http://groups.yahoo.com/gads?t=ms&k=Computer+internet+security&w1=Business+ > to+business&w2=Computer+internet+security&w3=Training+computer+and+inter > to+net& > c=3&s=94&.sig=gK_mPhMe6POt0WQKXIQfgg> internet security Training > < > http://groups.yahoo.com/gads?t=ms&k=Training+computer+and+internet&w1=Busin > ess+to+business&w2=Computer+internet+security&w3=Training+computer+and+i > ess+to+nter > net&c=3&s=94&.sig=YIuKPTwI2-oEPTU5B6Y5TA> computer and internet > > _____ > > YAHOO! GROUPS LINKS > > > > * Visit your group "EDI-L <http://groups.yahoo.com/group/EDI-L> " > on > the web. > > > * To unsubscribe from this group, send an email to: > [EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]> > > > * Your use of Yahoo! Groups is subject to the Yahoo! Terms of > Service > <http://docs.yahoo.com/info/terms/> . > > > _____ > > > > > [Non-text portions of this message have been removed] > > > > . > Please use the following Message Identifiers as your subject prefix: > <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the > list online at: http://groups.yahoo.com/group/EDI-L > > Yahoo! Groups Links > > > > > > > > -- Richard Hug [Non-text portions of this message have been removed] . Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Access the list online at: http://groups.yahoo.com/group/EDI-L Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
