To All,
I former colleague of mine is looking for work. His name is Michael
Milich. He's been involved in the automated data collection arena
for number of years and has held a number of management positions
related to customer service, pre-sales and channel sales and
support. He's very good at handling difficult customers and
motivating teams of people with diverse backgrounds. Without
question, I'd highly recommend him. Below is a text copy of his
resume.
Michael S. Milich
117 Hummingbird Lane
Boulder Creek, CA 95006
Office- (831) 338-8152
Mobile- (408) 499-2304
[EMAIL PROTECTED]
Background Summary
Well-organized, energetic, and experienced professional in the field
of Automated Data Collection and Communications Technology. Proven
ability to define customers' needs and deliver solutions that meet
or exceed their business requirements. Demonstrated my abilities to:
Communicate at all levels within an organization.
Identify customers' root business issues and concerns.
Identify solutions sets for varying business environments.
Differentiate the company I work with and communicate its
added value.
Generate revenue growth.
Provide sales training and technical guidance to resellers.
Professional Accomplishments
Peak Technologies
2005-2006
Manager, Pre-sales Consultants, Western Region
Managed pre-sales systems engineers for two western sales
regions.
Utilized customer experience and technical insight to
resolve sales issues.
Intermec Technologies Corporation, Boulder Creek,
CA 1998-2004 Director, Systems
Engineering, Indirect Channel
Responsible for training and support of Intermec's Premier
Solutions Providers and Distribution Partners in the United States.
Reported to the Vice President of Indirect Channels and
worked with his staff to develop and execute strategic partner
programs and requirements.
Defined content of partner training programs, conducted
seminars, and gave sales presentations in support of all Intermec
products and solutions.
Managed a team of systems engineers to achieve growth in
channel business from $76 million in 1998 to $204 million in 2004.
Met or exceeded business targets for both revenue and
expense control for all years.
Acted as interface to Intermec product management teams
providing input on product design and suitability.
Served as the technical representative for the indirect
channel at Intermec executive meetings.
Provided management and guidance for the Strategic Alliance
and Global Business support teams, which required international
travel.
Intermec Technologies Corporation, Fremont,
CA 1995-1998
Senior Systems Consultant
Responsible for sales support, including business analysis,
data collection system specification, and technical oversight of all
facets of customer implementation.
Developed a thorough knowledge of data collection technology
and an understanding of operating systems, ERP and standalone
applications, and networking technology.
Related to each customer at the appropriate level and worked
in various business environments and target markets.
Presented seminars on Bar Code Data Collection and RF
networking technology to a wide range of customers and business
partners.
Customers included United Airlines, Defense Logistics
Agency, Mirage Resorts, Kaiser Permanente, and American Presidents
Line.
Served as a coach in Intermec's Solution Selling program.
Intermec Technologies Corporation, Los Gatos,
CA 1989-1995
District Manager, Customer Service
Responsible for installation and maintenance of Bar Code
Data Collection equipment.
Managed technicians, programmers, analysts, administrative,
and supervisory personnel.
Responsible for integration of Intermec equipment into
various platforms ranging from mainframes to microcomputers.
Responsible for revenue growth from $67,000 in 1989 to more
than $2,000,000 in 1994.
Initial territory expanded from one office in San Francisco
to seven offices covering ten western states and Mexico.
AT&T Data Services, Sunnyvale,
CA
1984-1988 Services Manager
Managed the installation and maintenance of computer and
data products for Santa Clara and Alameda Counties.
Directed the activities of Data & Computer technicians to
accomplish a 25% improvement in customer downtime, completion of 95%
of the installation activities on time, and improved customer
satisfaction ratings by 50%.
Delivered formal contract sales classes to 50 technicians,
enabling them to identify opportunities for selling maintenance
contracts, close the sale, and process the necessary contract
forms.
Attended numerous management and product courses, and served
as a member of the AT&T Chairman's Advisory Committee.
AT&T Teletype Corporation, Santa Clara, CA and Oakland,
CA 1979-1984
Field Service Technician and Shop Supervisor
Responsible for repair depot operations, including failure
analysis, bench repair, inventory control, and oversight of
maintenance of data communications systems and printers.
Education
California State University, San Diego.
Any leads you could help Mike out with would be appreciated.
Jim Dempsey
.
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