I'd like to bring notice to the fact an SLA (Service Level Agreement) brings no
guarantee that a service provider (like GXS or Covisint) will ever deliver
their services with no interruptions. What an SLA usually brings is a
financial penalty to the service provider when they do not perform. An SLA is
supposed to be an incentive to the service provider to perform at a certain
level, but there are "no guarantees" the service provider will perform either
way.
"Bachman, Ryan" <[EMAIL PROTECTED]> wrote:
I think the GXS issue must be related strictly to AS2. I checked with
our helpdesk, and they have not seen any recent issues with GXS. We have
sent GXS several thousand documents in the past 24 hours (not counting
the messages we have received), so we would notice any issues
immediately.
If you're looking for better reliability, Covisint is the only VAN I'm
aware of to offer a guaranteed SLA on uptime. A VAN cannot afford to be
down when you have customers as large as General Motors. Feel free to
send an email to [EMAIL PROTECTED] for more
information.
Ryan Bachman
_____
From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of
Thomas Seay
Sent: Monday, May 15, 2006 2:11 PM
To: ddaviesnew; [email protected]
Subject: Re: [EDI-L] Is anyone else having AS2 issues with GXS?
Sorry to hear about your problem, but it doesnt
surprize me. After all, it's GXS we are talking about
here. I wont work at a company that has GXS as a VAN.
I avoid a lot of headaches and frustrations that way.
BTW, how do you like their customer "service"?
-Thomas
--- ddaviesnew <[EMAIL PROTECTED]> wrote:
>
>
> They have been down since 10:30 and they can't
> provide an update as to
> when the VAN service will be back on line.
>
> It's time to look elsewhere.
>
> Frustrated.
>
>
>
>
>
<<He piled upon the whale's white hump the sum of all
the general rage and hate felt by his whole race from
Adam down; and, then, as if his chest had been a mortar,
he burst his hot heart's shell upon it.>>
Herman Melville, "Moby Dick"
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