Cindy,
Here are some things you can try.
1. Check the Audit Log and Windows event viewer to see if you see any funny
at that
time.
2. You say the your mailbox puts all the files into 1 attachment. Change the
properties of the mailbox to create a message for each file.
3. Check to see what time your maibox is purging old messages. This can be
found
by right clicking on your server name in Gentran Mailbox server manager
and
choose properties. Click on the messages tab and see what time the
purging is
scheduled. We had a problem in 3.2 where FTP jobs would hang at a certain
time
each night and found this to be the issue since the purging was running
at that
time. In 3.2 there was nothing in the audit log that would say that this
purging was
running. I don't know if it was resolved in 5.0 but we turned it off and
do the mailbox
purging as part of our archiving.
4. Are files being stuck in the send and processing queue? We had that problem
when going on 5.0. If you having that problem let me know offline and I
will let you
how we resolved that issue.
Let me know if you have any questions.
[EMAIL PROTECTED] wrote:
Hi All,
I'm not sure where this question falls, communication or system. Here is my
situation. My system has been in place for years. This past year, we brought
on SAP outgoing IDOCs - coming into Gentran. I am using Samba, which is the
equivalent to NFS mount to be able to access the files on the SAP box. I am
using a collection mailbox to pickup the files and import them into Gentran.
Most days, most times, this works just fine. Once a week or so, they need to
send many, many IDOCs. The file size by the time I am done picking up can be
around 2 GB. I am picking up several files, but then the mailbox is creating a
single message will all files in one attachment. The "pickup" runs at 10
second intervals. Of course, I have several processes running. I do alot of
my processing immediately and use polling alot. My problem is that when I have
these really big files, I can almost count on my system seizing up. I'm not
even sure what I mean by that! The Executive service
is running jobs. I look at some of the log files in the Server
Communications. And there are files that are being transferred using FTP
mailboxes. But then at some point, communications stops communicating. If I
look at Active Events, they start building, but nothing is really happening.
My only choice is to stop and start the services. Once back up, my system goes
forward fine. I lose files that I am trying to move with NT commands or
sessions that have copy files. No inbound or outbound recovery gets them.
There is nothing queued. They are just lost. I have to go through the
interchange browser for that time frame and re-export inbound documents. For
outbound, I have to do the same. If they are collected using Mailbox, I can
get the file again from the mailbox and then import it. If I was picking up
using the UNC path, then I did not get the file in the first place and it is
still available, so I don't have any issues there.
My problem is huge! This happens, of course, after hours. The system churns
away doing nothing but losing files until I catch it. And, I cannot reproduce
it on demand. So, I know it has to be a combination of things. Does anyone
have any insight? Or, possibly any tools I can use either within Gentran or on
the NT Server to help determine when, where, how, or why the communications is
getting stuck?
Any help at all would be much appreciated.
Thanks,
Cindy
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