Make sure that you discuss service levels - how quickly they are expected to perform operations for you Support - Contact hours, days of the week, time zone, language How to terminate contract Escalation processes and contacts
Dale Marthaller (604) 461-6779 -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of tcstoodt Sent: Wednesday, September 27, 2006 10:09 AM To: [email protected] Subject: [EDI-L] negotiating outsourcing contracts Hi, Has anyone in the group been involved in hammering out a contract with a large EDI outsourcer? Got any advice from your experience? What are the key things? What blunders should be avoided? Anybody ever been on the other side..ie working for the outsourcer? Thanks for any ideas/strategies. TS ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links The Oppenheimer Group ---- CONFIDENTIAL This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix. Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
