EDI Support Analyst (Berkeley, CA)
Please direct your responses to: [EMAIL PROTECTED]
Responsibilities for the position include:
- Develop deep knowledge of the company's products
- Provide Tier-1 technical assistance to the company's customers via
both phone and e-mail
- Understand customers' problem statements, troubleshoot and refine
the issues, develop and communicate the solution to customers
- Work with senior analyst and developers to resolve product-related
issues, including debugging and bug submission
- Performs trading partner implementation
- Track all customer interactions via the company's support tools
- Be flexible with a 7am to 7pm (CST) rotational schedule.
The successful candidate will have the following knowledge and
expertise:
- Minimum of 1-2 years supporting EDI software products
- Knowledge of administering EDI Platforms such as Trading Partner
Desktop, Gentran, TrustedLink.
- Working knowledge of FTP, AS2, asynchronous connections.
- A Bachelor's degree in MIS or CS or additional experience
- Knowledge of typical enterprise network configurations and
environments
- Track record of strong troubleshooting skills and putting the
customer first
- EDI X.12 Knowledge
...
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