Additionally, it may depend on your industry, or partner expectations. Real-time responses are quite different from batch.
-----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Leah Halpin Sent: Wednesday, June 06, 2007 9:01 PM To: Tracy; [email protected] Subject: Re: [EDI-L] Service Level Agreements Tracy, Your SLA is going to depend on your end user's needs and your trading partners' (read CUSTOMER'S, you know, those 800 lb gorrillas that pay your company) requirements. In other words, if you're going to get fined $10,000 if your ASN is late, I'd say you'd better make sure it's not late. Or, if your customer delays payment to the next "cycle" if your invoice isn't correct, you'd better get it in correctly and by their deadline. If you're going to miss out on a discount at your supplier if your 830/850 isn't in to them by some agreed upon timeframe, again, you'll cost your company money if your system is the cause of the delay (and don't fool yourself, EDI is always to blame!). This applies to both up time of your server and app as well as error resolution. Ask your users what specific requirements their customers have (and then double check with the customers). Suppliers generally take whatever you give them, but do be aware of any down stream impact to your customers if supplier EDI is messed up or delayed. Good Luck, Leah Halpin ----- Original Message ---- From: Tracy <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, June 6, 2007 4:26:18 PM Subject: [EDI-L] Service Level Agreements Does anyone currently provide EDI-related SLAs to their end users? If so, what aspects of EDI do you cover in the SLA(s)? What steps did you take to create the SLA? Would you be willing to share a sample? Thanks for any input! 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