Laurie,
I have been vendor support, software engineer, and systems support from the
customer side. In my opinion, you have a legal right to demand the latest
software level as this is what you purchased. Also, do you have any of the
vendor's promises in writing or recording? If so, give them one more chance to
be a good vendor, then sic the lawyers on them if they don't. You'll see them
pay up.
Dan Mehlhorn
Speaking for myself.
--- On Wed, 8/20/08, Laurie Englehart <[EMAIL PROTECTED]> wrote:
From: Laurie Englehart <[EMAIL PROTECTED]>
Company was 1EDISource
Software was their 852 Reporting Tool
I was a little surprised myself when I discovered that the software
did not come with installation instructions. If I knew how to post a
screen shot here, I would provide a screen of what I am able to see.
I do have to give the support lady credit, she did provide for me the
help file but that did not contain any installation information.
To me, it looks like the disk that I received is not the most current
version of the software. The "newest" date on the files contained on
the disk is 4/15/2003
The setup.stf file has this:
App Name 852 Reporting
App Version 2002-07-29 15:00:43
Frame Caption 852 Reporting Setup
Dialog Caption Base 852 Reporting
Usage String Usage: Setup
About Box String Copyright, 1 EDI Source, Inc., 2000, All
Rights Reserved\n\nThis installation was created using the Visual
FoxPro Setup Wizard.
And a README.TXT buried within a folder has this:
852 Reporting Build 1.1.5 for Windows 98/NT/2000/Me
Read Me 11/08/2002
Copyright (c) 2000-2001, 1 EDI Source, Inc. All rights reserved.
This patch updates 852 Reporting version 1.1.X to version 1.1.5.
****note the lack of Windows XP and the date is 6 years old.*****
I was also told prior to purchase that this software would provide
for us 9 unique reports. The reports listed on the disk total 6. When
I had installed the software how I thought it should be done, I was
able to retrieve only 4 unique reports and 2 that were duplicates.
The setup.inf only lists 6 reports...
I requested from the sales rep multiple times what the current
version number is supposed to be to make sure that I received what I
was supposed to but I keep getting the same answer, that I had
refused to purchase support hours and they can't help me unless I pay.
[Non-text portions of this message have been removed]
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