I let the translator pass it to my ERP, it will generate an error that Customer Service will have to deal with as they see fit.
I firmly believe that EDI should not get involved in trying to figure out why any customer ordered an invalid part and then trying to resolve the issue. JMHO. Bob Scheuermann ---- Thorsten Evans <[email protected]> wrote: > I am trying to get a feel from this group what the best business practice is > around receiving and processing an inbound order that was sent with an > invalid item (assuming you are the supplier). > > Where do you deal with the item? Translator? Staging tables? ERP? Other? > > How do you deal with the item? Delete the line? Change to active/valid item? > Have a non-inventoried item that indicates a bad item was sent? Other? > > Who is responsible for fixing the item? EDI person? Other IT person? Order > management person? Other? > > How do you notify the customer? Auto email? Return EDI doc (like 855)? Phone > call? Don't notify? Other? > > Based on how you handle inactive items, how would you handle it differently? > > Thanks in advance for feedback on this. > > Thorsten Evans > EDI Developer > GMCR > > [Non-text portions of this message have been removed] > ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
