Hi, We follow the following procedure . If the item is invalid either substitute it with different item number and same is conveyed in 855(if they are setup). If the item can't be substituted ,email notification will be sent to Sales rep(users) group and the order file(translated version) will go into an error folder. Concerned sales rep would contact the buyer and get us either new file or let us know what the product number should be. At that point we have to edit the data to process the order. Not sure if this is the best practice but this is how it is , at the place where I am working.. Thanks Padmaja
From: Susan Stecklair <[email protected]> To: 'EDL LIST' <[email protected]> Sent: Tuesday, February 14, 2012 10:18 AM Subject: RE: [EDI-L] Inactive/invalid Item on inbound order Hi Thorsten - As a consultant, I'm very reluctant to make any manual changes to an inbound order. This causes problems further down the line; doesn't fix the root-cause problem, and is audit issue as the order is a legal document - warts and all. My recommendation is to have the business contact the buyer and have them resend with the correct part or price. I've been in situations where I'm filling in for an analyst on medical leave who was willing to work with the business and change parts/prices. I refused. I finally said that I would make the change if the director of audit would sign off. The manager backed off. This is a business issue, not a translation nor EDI issue. The system of record should be the ERP system. Normally the issue is flagged in the IDOC (SAP), or in the pre-processing tables for Oracle. Customer Support should be coordinating with their customer to fix the problem. Susan From: [email protected] [mailto:[email protected]] On Behalf Of Thorsten Evans Sent: Tuesday, February 14, 2012 6:59 AM To: [email protected] Subject: [EDI-L] Inactive/invalid Item on inbound order I am trying to get a feel from this group what the best business practice is around receiving and processing an inbound order that was sent with an invalid item (assuming you are the supplier). Where do you deal with the item? Translator? Staging tables? ERP? Other? How do you deal with the item? Delete the line? Change to active/valid item? Have a non-inventoried item that indicates a bad item was sent? Other? Who is responsible for fixing the item? EDI person? Other IT person? Order management person? Other? How do you notify the customer? Auto email? Return EDI doc (like 855)? Phone call? Don't notify? Other? Based on how you handle inactive items, how would you handle it differently? Thanks in advance for feedback on this. Thorsten Evans EDI Developer GMCR [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
