> I'll try to be semi helpful:
>
> 1. did you log in and log back out? did the issue repro?
> 2. if so, did you bounce the box and try again?
>
> there - i've now told you exactly what level one support will tell you
> and saved you the hold time.
Aha! So YOU are the "tier one support" at my Cable TV company: " Did you reboot
the box?"
MCM
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