I'm completely new to statistics but am putting together a
customer satisfaction survey, thanks to which I am daily
becoming fascinated by my whole new world of Means and
Medians and Variabilities and Variances, and so forth. I am
told that certain "duplicate" questions are sometimes put
in to test the consistency/'truthfulness' of a respondent's
answers,and that these 'check' questions are called split
half coefficients (or thereabouts). But i find no reference
in the text books I'm poring over. Can anyone enlighten me?
I hope I've explained myself correctly and, if not, that I
cn be pointed on the right track: I know how vital it is to
have the correct terms in this business.
Also - is there a good forum or discussion group for basic
learners like me? I'm v happy to lurk among the pros but my
needs are pretty simply at this stage and books are my best
standby for the Stats Analysis 101 stage I'm at. Thank you
very much, anyone out there with the time to help. Chris
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