We want to do some analysis/forecasting on customer activities, but are not sure how to proceed. Here's the issue: Our company is a utility company with 16 customer service centers (including both walk-in and call centers) statewide. If we shut down one center, what kind of impact would it have on the rest of the service centers, to be specific, for the customer that used to go the to-be closed service center, where would they go for their service needs after the center is closed? Based on the historic data, the center to be closed had about 4000 customer visits each month. So, the issue is where those 4000 visits would go after the close of the center?
We have some data available such as what activities those 4000 visits are and where the customer live, etc., and certainly can collect more data for whatever analysis we do, but we are not sure how to use the data to forecast the activities with one center taken out of the picture. Any ideas and advices are greatly appreciated. What kind of statistical analysis would this be called? Thanks. Dan . . ================================================================= Instructions for joining and leaving this list, remarks about the problem of INAPPROPRIATE MESSAGES, and archives are available at: . http://jse.stat.ncsu.edu/ . =================================================================
