I worked for Georgia Power Company for twenty years before getting into academics. This is a harder question than just a forecasting question. It was my experience at GPC that many customers used the local service centers for asking questions and paying bills simply because they were going to be in that area anyway. Had a particular office not been there, they would have likely paid the bill by mail and ask the question by phone. Based on this experience, it seems very unlikely to me that anywhere near the 4,000 customer visits will move to other locations.
Unless you have historical data, you cannot forecast so an educated guess is the best you can hope for. If you have historical data, you might look to see how the loads on surrounding locations changed when the current facility OPENED. The reverse of that is likely to happen when it CLOSES. Ronny Richardson . . ================================================================= Instructions for joining and leaving this list, remarks about the problem of INAPPROPRIATE MESSAGES, and archives are available at: . http://jse.stat.ncsu.edu/ . =================================================================
